Help Center & Knowledge Base
Frequently Asked Questions
Everything you need to know about purchasing, nationwide shipping, genuine warranty claims, and return policies at The Foggy.
Are all products on The Foggy 100% authentic and original? ↓
Yes! We only source directly from authorized brand distributors for Anker, Baseus, Ugreen, Joyroom, Remax, Havit, QCY, Haylou, and other international brands. Every gadget comes with original packaging, serial numbers, and manufacturer warranty.
How long does delivery take inside and outside Dhaka? ↓
Inside Dhaka delivery is completed within 24 to 48 hours. Dhaka Suburbs (Savar, Gazipur, Narayanganj, Keraniganj) take up to 48 hours. Outside Dhaka orders across all 64 districts take 2 to 4 business days via Steadfast and Pathao express courier.
Can I pay via Cash on Delivery (COD)? ↓
Absolutely! Cash on Delivery is available across all 64 districts in Bangladesh. You can inspect the outer packaging and verify the product before making the cash payment to the delivery rider.
What is your return and warranty claim procedure? ↓
If you receive a defective or damaged product, you can initiate a 7-day replacement claim. Contact our support team with your order number and photos/video proof, and we will arrange a doorstep replacement or full refund.
How do I track my placed order? ↓
You can check real-time status on our Track Order page by entering your order number (e.g. TF-2026-XXXX). Once dispatched, you will also receive an SMS with the Steadfast / Pathao courier tracking code.