Return & Refund Policy

1. 7-Day Hassle-Free Return Guarantee

At The Foggy, customer satisfaction is our core foundation. If an item you ordered fails to meet expectations or arrives with an issue, we provide a transparent 7-day return and replacement policy starting from the day you receive the delivery.

2. Valid Reasons for Return & Replacement

You can claim an instant exchange, replacement, or refund in any of the following circumstances:

• Wrong Product Delivered: The item, color, or model received does not match your confirmed order invoice.
• Transit Damage: The product arrived physically broken, crushed, or scratched inside courier packaging (must report within 24 hours of delivery).
• Manufacturing Defect: The unit suffers from dead-on-arrival hardware malfunction or manufacturing defect within 7 days.
• Specification Mismatch: Product materially differs from verified technical details listed on the store page.

3. Conditions Where Return Is NOT Accepted

4. Step-by-Step Return Process

1. Submit Notification: Contact our helpline or WhatsApp with your order ID, unboxing photos, and a brief video clip of the defect.
2. Packaging: Securely repack the item in its original box along with the invoice and all original accessories.
3. Dispatch to Service Center: Send the item via your nearest courier to our returns warehouse as instructed by support.
4. QC Inspection: Our Quality Check team will inspect the parcel within 24 to 48 hours of arrival.

5. Refund Timelines & Payment Methods

Once a return is verified and approved, you can select an identical product replacement, store voucher exchange, or direct money refund: