Warranty Policy

1. Official Brand Warranty Coverage

Every electronic gadget, power accessory, and charger sold by The Foggy is 100% genuine, brand-new, and sourced through official manufacturer or authorized distributor channels in Bangladesh. Products are protected under either official manufacturer warranty or The Foggy replacement warranty as specified on the individual product page and invoice.

2. Warranty Durations & Terms

Warranty periods vary depending on brand and product category:

• 7 Days Instant Replacement: Valid for factory manufacturing defects on eligible accessories and fast-moving gadgets from delivery handover.
• 1 to 6 Months Warranty: Applicable to standard charging cables, earphones, phone accessories, and selected smart devices.
• 12 to 24 Months Official Warranty: Applicable to branded power banks, GaN multi-port chargers, soundbars, ANC headphones, and premium smartwatches.

3. Mandatory Requirements for Warranty Claim

4. Exclusions & What Is NOT Covered

Warranty service will NOT apply if the defect or damage arises from:

• Physical breakage, cracks, heavy dents, chipped casing, or cut cables caused by drops or external impact.
• Water, liquid intrusion, moisture corrosion, or chemical damage (including IP-rated devices subjected beyond limits).
• Burnt ICs, circuit damage, or charred boards caused by electric short-circuits, voltage fluctuations, or non-certified chargers.
• Unauthorized repair attempts, opening screws, modification, or tampering with internal hardware.
• Normal battery degradation over prolonged cycles, cosmetic scratches, and ordinary wear and tear.

5. Service Procedure & Turnaround Time

• Ticket Submission: Contact our helpline or WhatsApp with your order number, photo/video of the issue, and box picture.
• Product Inspection: Ship or drop the product at our central inspection hub. Customer covers transport/courier fee to the service center.
• Resolution: Service turnaround typically requires 7 to 10 working days. If the authorized service center determines the product is beyond repair, a one-time replacement or store credit will be provided.